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Other Versions of myMetro®

myMetro®

myMetro®

Verified App

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Frequently Asked Question

1

Can I submit suggestions or feedback to Metro?

Yes, users are encouraged to submit suggestions or feedback through the app's feedback feature or by contacting customer support directly.

2

Does Metro collect my personal data?

Metro may collect some personal data to enhance user experience, but it adheres to strict privacy policies and guidelines to protect user information.

3

Does Metro support offline use?

Yes, Metro offers offline functionality, allowing users to access certain features and maps without an active internet connection.

4

How do I cancel my Metro subscription?

Users can cancel their Metro subscription through their account settings within the app or by following the cancellation process provided in the help section.

5

How much does a subscription to Metro cost?

While the app is free, certain premium features or services may require a subscription, which typically ranges from a nominal monthly fee to an annual plan.

myMetro®

1

Can I activate my account without a customer number?

No, you need your customer number to activate your account. Please reach out to customer service if you need help.

2

Can I update my customer number?

Customer numbers cannot be changed. If you have issues, please contact customer service for assistance.

3

How can I contact customer service for myMetro®?

You can reach our customer service team via the contact form on our website or by calling the support number provided in the app.

4

How can I log in if I’ve forgotten my password?

Click on the "Forgot Password?" link on the login page, enter your email, and follow the instructions to reset it.

5

How do I activate my account after signing up?

To activate your account, click the activation link sent to your email, and follow the instructions provided.

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