Cricket Wireless LLC
3.9 
Category: Communication
Price: free
Age Rating: Everyone
Rating: 3.9
Available on: /
Updated on: Aug 18, 2025
With Cricket Visual Voicemail, you can personalize your voicemail experience by setting custom greetings for different callers. This feature allows you to tailor your message to suit your style and maintain a professional tone, ensuring that your contacts always know they're in the right place.
Cricket Visual Voicemail simplifies how you manage your messages by allowing you to view, listen, and delete voicemails in a user-friendly interface. You can easily prioritize which messages to listen to first, making your voicemail experience more efficient and organized than ever before.
Stay on top of your messages with Cricket Visual Voicemail's notification alerts. You’ll receive timely updates whenever you have a new voicemail, ensuring you never miss an important message, whether you're busy at work or on the go.
One of the standout features of Cricket Visual Voicemail is its transcription service, which converts your voicemails into text. This not only allows you to quickly scan your messages without listening but also enables you to respond faster, enhancing your communication efficiency.
Easily manage messages in a user-friendly interface View messages without listening to each one Prioritize important calls with visual organization Save time with quick message playback options Access voicemail anywhere, anytime with mobile app 
Limited compatibility with non-Cricket devices Requires data or Wi-Fi for access Voicemail retrieval can be slow at times May have occasional technical glitches or errors Cricket Visual Voicemail is an invaluable tool for users who find themselves inundated with phone calls and messages. Whether you are a busy professional juggling meetings, a parent managing family responsibilities, or simply someone who prefers to prioritize communication, this app provides an intuitive way to manage your voicemail. Upon receiving a voicemail, users can view a list of messages in a visually appealing format, allowing for easy navigation and selection. This feature is particularly useful in environments where listening to each message isn’t practical, such as during commutes or in meetings. Additionally, the app's ability to transcribe voicemails into text makes it easy to quickly assess the importance of each message without the need to listen to them one by one, catering to users who prefer a swift overview of their communications.
The user experience of Cricket Visual Voicemail is designed for simplicity and efficiency. Upon launching the app, users are greeted with a clean interface that prioritizes functionality. The layout is intuitive, allowing even the least tech-savvy individuals to navigate effortlessly. Users can easily sort their voicemails by date, sender, or duration, making it convenient to find specific messages. The transcription feature enhances the overall experience, as it provides a quick glimpse of the voicemail content without requiring audio playback. Feedback from users indicates a high level of satisfaction with the speed and accuracy of transcriptions, which further streamlines communication. The option to save important voicemails or delete unnecessary ones at the touch of a button adds to the app’s usability, ensuring that users can maintain a clutter-free inbox.
Cricket Visual Voicemail is offered as part of Cricket Wireless’ service plans, which means that users do not incur an additional cost to access this feature. This is particularly advantageous for customers who are already subscribed to Cricket’s services, as they can enjoy the benefits of visual voicemail without any hidden fees. The app does not require an upfront purchase or a subscription fee, making it an economical choice for users who value a streamlined voicemail experience. For those who are new to Cricket, the competitive pricing of their plans further complements the value offered by the visual voicemail feature, enhancing the overall appeal of becoming a Cricket customer.
Cricket Wireless is committed to keeping the Visual Voicemail app updated with the latest features and improvements. Regular updates ensure that users benefit from enhancements in performance, security, and usability. The support system is robust, providing users with access to helpful resources, including FAQs and troubleshooting guides. In addition, users can reach out to Cricket’s customer service for personalized assistance. Feedback channels are also open, allowing users to suggest improvements or report issues, which Cricket actively considers for future updates. This dedication to user support and continuous improvement reflects Cricket’s goal of providing a seamless communication experience through their Visual Voicemail app.
Security & Privacy Review
Google Play 
App Store 
I've had nothing but problems with this app. I can never hear my messages, the volume is so bad and putting it on speaker completely silences it. And almost half the time it says transcript not available. So, I can't read half of them either! It's my understanding that it's kinks that have never been worked out. I used to have a great visual voicemail app and when I upgraded to the latest version of android phone, I lost it and had to use what was available; the one through my carrier.
I keep getting a call cricket voicemail when there are no messages. Why. This should be a simple thing. Is there another app that works we can use? Update: App has never worked properly. I have reinstalled, etc numerous times but it still gives false voice mail message. Update: App still gives false message notifications. Horrible flaw. This app always tells me I have messages...never worked properly. Waste of time trying to fix.
Whoever made this app doesn't care about the UX. Even though I cleared the cache and even all the data, it tells me there is "insufficient space to download messages", even when I went back and deleted old messages. It also keeps floating notifications to the top even when there's no new voicemails. It used to work OK-ish and now it just works very poorly.
doesn't work. rarely do messages appear here, usually they go to regular voicemail. and now it's giving me notifications when there are NO messages. I deleted them all. and it's still giving me notifications. and earlier, it gave me notifications for messages I'd already reviewed. lastly, even when messages go here,rarely are the messages typed out, which is the entire purpose of the app! fix it or let us opt out of using it!!!
This is a great idea for people with hearing loss, like me. Being able to see what's being said is helpful. However, the text, every time, has gaps or incorrect/mispelled words. And recently, my voice-mails have even started overlapping each other, with the text from new messages getting buried under text from an old message. Not sure what can be done, and I'd really rather not uninstall and reinstall the app. I only have 6 saved messages, but it's important that I keep them.
Review Source: Google Play store public user reviews.
Cricket Visual Voicemail may collect certain personal data to provide its services, such as your phone number and usage data. However, Cricket is committed to protecting your privacy and adheres to privacy policies regarding data collection and usage.
Cricket Visual Voicemail is typically included as part of your Cricket Wireless plan, so there is no separate free trial or free version. However, specific features may vary based on your plan.
Yes, Cricket Visual Voicemail requires an internet connection, either through Wi-Fi or mobile data, to access and manage your voicemail messages.
You can contact Cricket customer support through their official website, via the Cricket app, or by calling their customer service number. Feedback can often be submitted through the app or website as well.
To manage or cancel your Cricket Visual Voicemail subscription, you can log into your Cricket account online or contact Cricket customer service for assistance.
You can reach Cricket Customer Service at 1-800-CRICKET (1-800-274-2538) or visit their website for support options.
The app is typically activated automatically when you set up your Cricket account. If not, check your app settings or contact customer service for help.
Open the app, enter your Cricket phone number and password, then tap "Log In" to access your voicemails.
Your customer number can be found on your Cricket account or bill; alternatively, you can contact customer service for assistance.
Performance updates and bug fixes.
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