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Other Versions of Secure Folder

Secure Folder

Secure Folder

Verified App

Frequently Asked Question

1

Does Secure Folder collect my personal data?

Secure Folder does not collect personal data from users. It is designed to keep your information secure and private, with encryption protecting your files and apps. Samsung's privacy policy outlines the data practices related to the app.

2

Does Secure Folder offer a free trial or free version?

Secure Folder is available for free on supported Samsung devices and does not require a subscription or trial period to use its features.

3

Does Secure Folder require an internet connection?

No, Secure Folder does not require an internet connection to function. Once set up, you can access your securely stored data offline. However, internet access may be needed for initial setup or updates.

4

How can I contact support or send feedback for Secure Folder?

You can contact Samsung support for assistance with Secure Folder through the Samsung Members app, their official website, or by calling their customer service. Feedback can also be submitted through the app itself or via their support channels.

5

How do I manage or cancel my Secure Folder subscription?

Since Secure Folder does not require a subscription, there is no cancellation process. Users can simply uninstall the app or deactivate the Secure Folder feature through their device settings if they no longer wish to use it.

Secure Folder

1

How do I activate the Secure Folder app?

To activate, go to Settings > Biometrics and security > Secure Folder, then follow the prompts to set it up.

2

How do I contact customer service for the Secure Folder app?

You can reach customer service through the app's settings or the official website. Look for the 'Help' or 'Support' section.

3

How do I find the customer service number for Secure Folder?

The customer service number is typically listed in the app’s help section or the official website under 'Contact Us.'

4

How do I log in to the Secure Folder app?

Open the app and enter your credentials, usually your Samsung account details, to log in.

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