Loom, Inc
3.8 
Category: Business
Price: free
Age Rating: Everyone
Rating: 3.8
Available on: /
Updated on: Jun 25, 2026
Users can personalize their video settings in Loom, including adjusting the recording quality and choosing between different camera views. This flexibility allows you to create videos that fit your specific needs and preferences, enhancing the overall viewing experience.
With Loom, sharing your videos is a breeze. Once recorded, you can instantly share your video via a unique link, making it easy for team members or clients to view without the need for downloads, ensuring seamless communication and collaboration.
Loom simplifies the video recording process with its intuitive interface, allowing users to capture their screen, webcam, or both in just a few clicks. This user-friendly approach makes it perfect for creating tutorials, presentations, or quick updates without any technical hassle.
Loom provides valuable viewer insights, allowing you to track who watched your videos and how long they engaged. This feature helps you understand your audience better, enabling you to tailor your content for maximum impact and engagement.
Loom enables quick video creation for instant communication. It enhances remote collaboration by sharing visual insights. The platform simplifies feedback with time-stamped comments. Users can personalize videos to engage their audience. Loom integrates seamlessly with various productivity tools. 
Limited editing features restrict customization of recordings. Video size can lead to lengthy loading times. Dependency on internet connectivity can hinder access and usability. Loom is a versatile video messaging tool that shines in various application scenarios, making it a favorite among professionals, educators, and teams. One of the primary uses of Loom is for creating quick instructional videos. Teachers can record lectures or tutorials, allowing students to learn at their own pace. In the corporate world, Loom is often utilized for onboarding new employees, enabling HR teams to deliver essential information efficiently. Additionally, remote teams leverage Loom for project updates and feedback, fostering better communication and collaboration without the need for lengthy emails or meetings.
The user experience with Loom is generally seamless and intuitive. The interface is clean and user-friendly, allowing users to navigate through its features with ease. Recording a video is as simple as clicking a button, and users have the option to share their screen, record themselves, or do both simultaneously. The video quality is commendable, with crisp visuals and clear audio. One standout feature is the ability to add call-to-action buttons and captions, which enhances viewer engagement. Users appreciate the instant sharing capabilities, as videos can be sent via links directly to colleagues or students. Moreover, Loom provides analytics, allowing users to track how many people viewed their videos and how engaged they were. This data can be invaluable for refining communication strategies.
Loom offers a variety of pricing plans to cater to different user needs. The free version allows users to record videos up to five minutes long, which is suitable for quick messages or updates. For those requiring more advanced features, Loom offers a Pro plan that includes unlimited video length, custom branding, and advanced analytics, priced competitively for individuals and small teams. Additionally, there is a Business plan designed for larger organizations, providing team management features and priority support. Users find the pricing structure flexible, and many appreciate the value offered by the paid plans, especially when compared to traditional video conferencing solutions.
Loom is committed to continuous improvement, frequently rolling out updates that enhance functionality and user experience. These updates often incorporate user feedback, addressing common requests and issues. The support network is robust, with a comprehensive help center that includes tutorials, FAQs, and troubleshooting guides. Users can also reach out to the support team via email for more personalized assistance. Most users report prompt and helpful responses, which contributes to a positive overall experience. Regular webinars and community forums provide additional avenues for users to interact and learn from one another, fostering a supportive ecosystem around the app.
Security & Privacy Review
Google Play 
App Store 
Whatever they have done to this app lately has made it absolute trash. Recordings completed by mobile will not upload to my account. from my desktop I'm able to start a recording but not into recording so basically it keeps recording until it hits the 3-hour mark, then ties up a whole bunch of bandwidth and makes my laptop unusable for hours. they literally destroyed everything that worked. looking for an alternative. You all should too.
I have the paid version and it was great, until a couple months ago. Now my android app is NEVER working. I had 3 videos I tried to record last week, all less than 3 minutes, and they still aren't uploaded. I use my phone far more than the desktop version and have since I bought the subscription. This is a huge part of my business and this is getting completely ridiculous. My app is updated to most recent version. When it stopped saving videos they were originally able to retrieve them, but then
Recorded a video longer than 5 minutes and it disappeared. No warning when coming up to 5 min. Whole video gone. Recorded videos shorter than 5 minutes. Failed to process every single time (did 3 videos before I realized I couldn't play anything back). It doesn't do its basic use case correctly. Very disappointed; wish I didn't have to leave a 1 star but this deserves it.
The app is actually not the bad on moble! It not only records camera and audio but also it doesn't take up space when you recrd videos longer than 10 minutes. The issue with his app to me is that when I have video that are like 28 minutes long from 6-10 days ago it tells me "Faild to export video, check you wifi" But my wifi is fine and working. Then when recorder, it also shuts itself of randomly without even a warning, or some type of notification. After a while it gets irritating..
Spent hour recording 4 videos (about 15 minute each) using Android app . Took forever to upload. Once uploaded then won't play. Can see the thumbnail of the video i recorded, but says the video length is 0 minutes and won't play. This has been over 24 hours and STILL doesn't play. I have the paid membership and this is a waste of money at this point!
Review Source: Google Play store public user reviews.
Yes, Loom encourages users to submit suggestions or feedback through their support channels or community forums to help improve the app.
Yes, Loom collects certain personal data to provide its services, such as email addresses and usage data, but it adheres to privacy policies to protect user information.
Loom requires an internet connection for most of its features; however, users can record videos offline on the desktop app, which will upload once reconnected to the internet.
Users can cancel their Loom subscription through their account settings on the Loom website or app by following the cancellation process outlined in the billing section.
Loom's subscription plans vary in price, starting from a basic plan at a monthly fee, with higher tiers offering more features at increased costs.
Unfortunately, customer numbers cannot be changed. If you have further questions, please reach out to customer service for more information.
Click on the "Forgot password?" link on the login page to receive a reset link via email. Follow the instructions to log in.
After signing up, check your email for an activation link. Click on it to activate your account. If you don't see the email, check your spam folder.
You can reach our customer service through the help center on our website or by emailing support
You can update your customer information by logging into your account and going to the settings section. If you need help, contact customer service.
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