Salesforce.com, inc.
4.5 
Category: Business
Price: free
Age Rating: Everyone
Rating: 4.5
Available on: /
Updated on: May 8, 2026
Salesforce Authenticator offers a comprehensive device management feature that allows users to review and manage devices linked to their accounts. This ensures that you can easily identify and remove any unauthorized devices, maintaining the integrity of your account's security.
With the Login Approvals feature, users can manage and approve login requests directly from the app. This adds an extra layer of security, allowing you to control who accesses your Salesforce account and ensuring that only authorized users can log in, even from unfamiliar devices.
The one-tap verification feature streamlines the login process by allowing users to approve access requests with a single tap. This user-friendly approach not only saves time but also reduces friction during authentication, making secure access to your Salesforce account easier than ever.
Salesforce Authenticator provides a robust two-factor authentication system that enhances your account's security. By requiring a secondary verification step, it helps protect your sensitive information from unauthorized access, making it a crucial tool for businesses and individuals alike.
Salesforce enhances customer relationships through personalized interactions. Its cloud-based platform ensures accessibility from anywhere. Automation tools streamline tasks, boosting team productivity. Extensive integrations connect seamlessly with existing software. Comprehensive analytics provide insights for informed decision-making. 
High costs can strain budgets, especially for small businesses. Complex setup and customization may require extensive training. Overwhelming features can lead to user confusion and inefficiency. The Salesforce Authenticator app is designed to enhance security for Salesforce users by providing an additional layer of authentication through two-factor verification. It is particularly beneficial for businesses that handle sensitive data, ensuring that only authorized personnel can access their Salesforce accounts. The app is ideal for organizations of all sizes, from small businesses to large enterprises, particularly those in sectors like finance, healthcare, and e-commerce, where data security is paramount. Users can utilize the app during the login process to receive security notifications, approve login attempts, and even generate one-time passwords when necessary. Additionally, the app can be used in tandem with other Salesforce services, making it a versatile tool for safeguarding a variety of business operations.
Users generally find the Salesforce Authenticator app to be user-friendly and intuitive. The setup process is straightforward, with clear instructions guiding users through linking their accounts. Once set up, the app delivers a seamless experience during the login process. Users appreciate the quick notifications and the option to approve or deny login requests with a simple tap. The interface is clean and easy to navigate, making it accessible even for those who may not be tech-savvy. However, some users have reported occasional connectivity issues, particularly in areas with poor internet access, which can hinder the approval process. Despite this, the overall sentiment is that the app significantly enhances security without hindering productivity.
The Salesforce Authenticator app is available for free, which is one of its most appealing features. This no-cost option ensures that businesses of all sizes can implement two-factor authentication without financial barriers. By providing a robust security solution at no additional cost, Salesforce demonstrates its commitment to user safety and data protection. However, companies should be aware that while the app itself is free, utilizing Salesforce's broader suite of services may involve subscription fees or other charges. Thus, it is essential for users to review their overall Salesforce package to understand the complete financial commitment involved.
Salesforce is known for its commitment to continuous improvement, and the Authenticator app receives regular updates to enhance functionality and security features. Users can expect periodic enhancements that address bugs, improve performance, and introduce new features based on user feedback. Support is readily available through Salesforce’s extensive help center, which includes FAQs, user guides, and community forums where users can share experiences and solutions. Additionally, Salesforce provides customer support channels for more personalized assistance, ensuring that users can resolve issues effectively. This level of ongoing support and improvement reinforces the app's reliability and user satisfaction.
Security & Privacy Review
The automation is very finicky. Very often do I get the automation set up, then it fails at random times. It could fail remember the device the same day, a week from now, or 2 months from now. I found that my background data was enabled as it says, but it registers as off sometimes which is why I assume it fails randomly. I have to keep going into the settings, toggle my background data off, then back on again for it to finally work properly.
Agree with other users who say this app is buggy and completely inconsistent. It lets you approve a frequent device to automate requests, but you still have to open the app in order for the automation to work. (And sometimes the "automation" is active for a week, sometimes two weeks, sometimes a couple days, before it seems to expire.) Nothing about the "automated" approval is actually, in fact, automated. Often find myself having to go into the app to force approval. Anti-productivity.
It seemed to work well to begin with, but the response time really is not reasonable. I'm annoyed that Salesforce forces you to validate every single login, but that's not why I rate the App low. It claims to remember your location and auto validate, but that is totally inconsistent and still takes longer than a 3rd Party OTC App. The final straw was when this App broke down completely and locked out everyone in my company for half a day. Just like the Salesforce App, they have a long way to go.
Can't get in from a new phone when I lost my login data. Doesn't even give me the option to just login to the authenticator using my same phone number, or email address for verification. Yet, I also can't get in to my Salesforce account to set up the app on my new phone. We are a small organization, it never needed to be this complicated to login, but for some reason Salesforce insisted we set it up anyways. Not only does this app feel completely useless, but somehow twice as annoying.
The app is fairly inconsistent. When I log into salesfore, I expect a notification on my phone that I can accept to approve the log in. This only works occasionally, most times I have to open the app manually. When I open the app, instead of being brought to the authentication page, I am sent a push notification and have to go to my notifications bar to approve my login. Don't even get me started on the 'trusted locations' feature, it never works. I'd rather be sent an SMS with a code than this.
Review Source: Google Play store public user reviews.
Yes, Salesforce encourages user feedback and suggestions, which can typically be submitted through their official support channels or the Salesforce community forums.
Yes, Salesforce collects personal data as part of its operations, including information you provide when signing up for the service, as well as data generated through usage of the app.
Yes, Salesforce provides limited offline capabilities through its mobile app, allowing users to access and edit certain data even without an internet connection.
You can cancel your Salesforce subscription by logging into your account, navigating to the billing settings, and following the cancellation process outlined there.
The cost of a Salesforce subscription varies based on the chosen edition and number of users, with pricing typically starting from a few dozen dollars per user per month.
You can contact Salesforce customer service through their support website or by calling their support number, which is available on your Salesforce account dashboard.
Download the app from your device's app store, open it, and follow the prompts to link it to your Salesforce account by scanning the QR code during the setup.
Open the app, select your Salesforce account, and use the one-time verification code generated to log in to your Salesforce account.
Salesforce does not have a specific customer number for the Authenticator app; support inquiries can be made through the main Salesforce support channels.
- Minor UI improvements
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