BT Group PLC
3.3 
Category: Tools
Price: Share
Age Rating: Everyone
Rating: 3.3
Available on: /
Updated on: May 22, 2026
Managing your bills has never been simpler with My BT. You can view, pay, and download your bills all from one convenient location. Plus, setting up reminders ensures you never miss a payment, giving you peace of mind and helping you stay on top of your finances.
Stay informed about your data usage with My BT's real-time monitoring feature. This allows you to track your consumption instantly, helping you avoid unexpected overage charges. With just a glance, you can see how much data you're using and adjust your habits accordingly.
Get help when you need it with My BT's seamless customer support integration. Whether you have questions or need assistance, you can easily reach out for help through the app. The responsive support team is there to address your concerns promptly, making your experience hassle-free.
Navigating My BT is a breeze thanks to its intuitive design. The app features a clean layout that makes it easy for users to access their accounts, manage settings, and find information without any hassle. You'll spend less time searching and more time enjoying the app's benefits.
Easy account management from one central platform Instant access to your mobile and broadband services Personalized recommendations for tailored plans Real-time usage tracking for better data control Seamless bill payments and management options available 
Limited customer support options available Interface can be confusing for new users Occasional connectivity issues reported by users Lack of advanced features compared to competitors The My BT app serves as an essential tool for users of BT's services, offering a seamless way to manage their broadband, TV, and mobile accounts. Whether you're at home or on the go, this app allows you to check your usage, pay your bills, and troubleshoot any issues with just a few taps. For families juggling multiple accounts, the app provides an easy way to monitor each member's data usage and ensure everyone stays within their limits. It's particularly handy for those who frequently travel, as users can manage their mobile services and check international roaming options without needing to contact customer service. Additionally, the app offers personalized recommendations for enhancing your BT experience, making it versatile for both casual users and tech-savvy individuals looking to customize their services.
The user experience of the My BT app is generally positive, featuring a clean and intuitive interface that simplifies navigation. Users appreciate the layout, which prioritizes essential features like bill payments and usage tracking. The app's dashboard provides a quick overview of your account status, making it easy to stay informed about your services. Furthermore, the app supports push notifications, alerting users to important updates such as bill due dates and service outages. However, some users have reported occasional glitches, such as slow loading times or difficulty logging in, which can be frustrating. Despite these minor issues, the overall functionality remains robust, and BT's commitment to user feedback suggests ongoing improvements are in the pipeline.
My BT is free to download and use, which is a significant advantage for BT customers. There are no hidden fees associated with the app itself, and it serves as a convenient platform for managing your existing services without additional costs. While BT does offer various service packages that come with their own pricing tiers, the app does not impose any extra charges for its features. This makes it accessible for all users, whether they are subscribed to a basic plan or a premium service. It's worth noting that some advanced features or upgrades to your service may incur additional costs, but these are clearly outlined within the app.
BT continuously updates the My BT app to enhance user experience and address any reported issues. Regular updates often include new features, bug fixes, and performance improvements, ensuring the app remains functional and user-friendly. Users can easily find the latest app version through their respective app stores. Customer support is another strong point for the My BT app, as it provides users with access to a help center where they can find answers to common questions and troubleshooting tips. Additionally, users can contact BT's support team directly through the app for personalized assistance. Overall, the combination of consistent updates and responsive support contributes to a reliable experience for users of the My BT app.
Security & Privacy Review
Shockingly bad app and BT appear to have achieved an impressive own goal. It used to be pretty good, but suspect an update at some point has rendered it completely unusable and crashes every time you try logging into it. Other reviews with the same issue across different devices suggest it isn't my device (which has been changed recently), and online searches suggest turning off 2FA. I can't do this though as my online settings prevent it being turned off! What a ridiculous situation to be in.
Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.
I just want to read my emails! You pay a premium price for BT Broadband and email and get the worst email experience. Very buggy on Chrome, Edge and Firefox. In the MyBT app, which is another whole world of pain (ita), it takes you to a web browser and you have to log in all over again. What is the point of the incomplete, buggy app? you asked me to uninstall and reinstall, I did but still the same. I'm on a Pixel 7a with all the latest updates.
The latest version of the app makes adjusting your "Digital Voice" landline impossible. Seeing that I was given no choice over switching a year ago this is pretty shocking. All controls relating to landline are deeply hidden and are now minimal. I used to be able to check my callers, block if necessary, adjust voicemail and many other things. The app now seems to be mostly about looking fancy and getting me to buy more product.
Strange app. Doesn't work. Won't let me view bills or much else other than seeing my account number. The app then indicates to me that I do not have any landline service with them which is actually the only reason I have the app and I pay a monthly bill by direct debit. I spoke to them about this a few weeks ago and was told it looked the same from their end and it was a "glitch" as they changed systems with the data. They said they hoped it would be resolved but couldn't say when.
Review Source: Google Play store public user reviews.
Yes, My BT collects personal data to manage your account and provide services, but it adheres to privacy regulations and policies to protect your information.
My BT is free to download and use, and does not require a subscription to access its basic features.
Yes, My BT requires an internet connection to access your account and use its features.
You can contact support through the app's help section, visit the BT website, or reach out via their social media channels for feedback and assistance.
Since My BT itself does not have a subscription, you can manage or cancel your BT services directly through the app or by contacting BT customer support.
Yes, you can manage all your services, including broadband and TV, from the app's main menu.
Yes, tap on 'Forgot Password?' at the login screen to reset it via email.
Tap on the 'Help' section in the app to access customer service options, including live chat and FAQs.
Log in and select 'Usage' from the main menu to see your data details.
Download the app, then follow the on-screen instructions to enter your BT ID and complete the activation process.
This update brings key bug fixes and performance improvements to make the My BT app faster and more reliable. We’ve also improved the TV product details page, making it easier to view and manage your services, enhanced biometric login for a quicker and more secure sign-in experience, and launching new BT mobile offers to help you explore the latest deals via connecting with our customer success team.
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