Duke Energy
3.2 
Category: Business
Price: free
Age Rating: Everyone
Rating: 3.2
Available on: /
Updated on: Jun 15, 2026
With Duke Energy's bill management tools, customers can easily view and pay their bills online. The platform offers reminders and payment options, making it convenient to stay on top of monthly expenses and avoid late fees while ensuring a seamless payment experience.
Duke Energy provides users with detailed insights into their energy consumption patterns. This feature helps customers understand their usage trends, identify peak times, and make informed decisions to reduce their energy bills while promoting energy efficiency in their homes.
The outage reporting feature allows users to quickly report power outages and receive real-time updates on restoration efforts. This ensures that customers stay informed during outages and can plan accordingly, enhancing their overall experience during unforeseen circumstances.
Duke Energy offers various renewable energy programs, allowing customers to choose greener energy sources. This feature empowers users to contribute to sustainability efforts and reduce their carbon footprint while enjoying the benefits of clean energy alternatives.
Reliable energy supply for homes and businesses Commitment to renewable energy sources and sustainability Strong community engagement and local support initiatives Advanced technology for efficient energy management Competitive rates and flexible payment options available 
High electricity rates compared to competitors Frequent power outages in certain areas Limited renewable energy options available Customer service can be slow and unresponsive The Duke Energy app serves as a versatile tool for both residential and commercial customers, streamlining the management of energy services. Users can easily access their energy usage data, making it an invaluable resource for tracking electricity consumption over time. From monitoring peak usage to identifying energy-saving opportunities, the app empowers users to make informed decisions about their energy habits. Additionally, those who are on time-of-use plans can benefit from insights that help them shift their energy usage to off-peak hours, ultimately saving money on their bills. The app also facilitates quick bill payments, making it easy for users to stay current on their accounts, and offers outage reporting features, enabling customers to report issues conveniently and receive real-time updates on restoration efforts.
The user experience of the Duke Energy app is generally positive, with its intuitive interface making navigation straightforward for users of all ages. Upon logging in, customers are greeted with a clean layout that highlights key information, such as current balance and energy usage trends. The app’s design is user-friendly, featuring easily accessible menus and prompts that guide users towards the functionalities they need. Users have noted that the app runs smoothly, with minimal loading times, and appreciates the seamless payment process that allows for one-time payments or setting up recurring payments. However, some users have reported occasional glitches or app crashes, particularly during peak usage times, which can be frustrating. Overall, the app succeeds in delivering a reliable and efficient user experience.
The Duke Energy app is free to download and use for all Duke Energy customers, which is a significant advantage for users looking to manage their energy accounts without incurring additional costs. While the app itself is free, users should be aware that any energy-saving measures or programs promoted within the app may have associated costs, depending on the specific service. For instance, if users choose to invest in smart home devices or energy efficiency upgrades recommended through the app, they will need to budget for those expenses separately. Overall, the cost-free nature of the app makes it accessible to a wide range of customers, enhancing its appeal.
Duke Energy is committed to providing ongoing support and updates for its app to ensure a seamless user experience. The app receives regular updates that not only address bugs and glitches but also introduce new features aimed at enhancing functionality. Users can expect improvements based on feedback, ensuring that their concerns are heard and addressed. Additionally, the app includes an in-built support section that offers FAQs, troubleshooting tips, and contact information for customer service. This level of support helps users feel confident in navigating any challenges that may arise while using the app. Overall, the Duke Energy app is continually evolving to meet user needs and improve overall satisfaction.
Security & Privacy Review
Functional, part of the time. I didn't change phones. I didn't use a laptop instead of my phone. I have used biometrics for multiple other apps and had no issues FOR YEARS. I find it horribly inconvenient to set up a biometric login... to then have this feature get *turned back off* with (what seems like) each and every update. Can you figure this out & solve please? It is clear that other companies, larger and smaller, have done so...
So the app will no longer work. I read many of the reviews and I'm having the same issues. I uninstalled the app. shut down my phone. restarted my phone. installed the app and the same problem. I press on the icon and the logo comes up for a few seconds. then the screen goes white and just sits there. huge fail as this is always the way I paid my bill.
Can't login. Have the same problem with their website. Think they would have fixed the problem already. This issue have been going on for well over a year. App is great when you get logged in your account. The app is worthless when you can't. From reading other reviews I'm not the only one with the issue. I have reported this issue a few times with no fix yet. Good thing the lineman don't fix the power lines like the IT guys fix the log on issue. We all wouldn't have any power.
If I could give less than 1 star, I would. Having trouble logging onto my account via the web browser so I decided to try the app. Tried logging on and received a msg saying "accounts are unavailable while we perform updates". They've apparently been "performing updates for the past month". What's the point of the app if I can't log in? I installed this and immediately uninstalled.
Tried to fix something that wasn't broken to begin with. Cant get past that stupid "verifying" screen when I just want to log in and pay my bill. The old website, I had no problems with. Now, its a damn nightmare. please don't let IT workers switch to work on the power lines.... 🙄 Edit: Upped to to 2 stars. Was finally able to get in after going around the app, going into incognito mode in the web browser, and trying that way. Then and only then, would the "verifying" loop say Success.. SMDH
Review Source: Google Play store public user reviews.
Yes, Duke Energy collects personal data such as account information and usage patterns to provide services, improve the app, and offer personalized insights.
Duke Energy does not offer a free trial or a free version, as the app is provided for free to customers who have an active account.
Yes, the Duke Energy app requires an internet connection to function, as it needs to connect to the server for account management and real-time updates.
You can contact Duke Energy support through the app, their official website, or by calling their customer service hotline for assistance and feedback.
Since Duke Energy operates on a pay-per-use model rather than a subscription, you can manage your account settings through the app, but cancellation of service would involve contacting customer support directly.
You can contact Duke Energy customer service by calling their toll-free number or visiting their website for live chat support.
To activate your account, visit the Duke Energy website or app, enter your customer information, and follow the prompts to set up your account.
Your customer number can be found on your Duke Energy bill or by logging into your online account.
To log in, open the app and enter your username and password. If you don’t have an account, you can create one within the app.
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