Comcast Cable Communications
4.0 
Category: Lifestyle
Price: free
Age Rating: Everyone
Rating: 4.0
Available on: /
Updated on: Apr 10, 2026
Rest easy knowing that XFINITY Home features 24/7 professional monitoring services. Trained security professionals are always on alert, ready to respond to alarms or emergency situations, ensuring that your home remains safe and secure around the clock.
Stay informed with customizable alerts that keep you updated about important events in your home. Whether it's a door opening, motion detected, or a camera capturing activity, you can choose how and when you receive notifications, tailoring the experience to fit your lifestyle.
With XFINITY Home, you can easily manage your smart devices from one convenient app. Whether you're adjusting your thermostat, controlling lights, or locking doors, the intuitive interface makes home automation simple and accessible for everyone.
XFINITY Home offers a comprehensive smart security system that includes door and window sensors, indoor and outdoor cameras, and motion detectors. This integrated solution allows you to monitor your home in real-time, providing peace of mind whether you're at home or away.
24/7 professional monitoring for peace of mind Remote access to control your home anytime Customizable security alerts tailored to your needs Seamless integration with smart home devices User-friendly mobile app for easy management 
Limited customer service availability leads to frustration High monthly fees compared to competitors Equipment costs can be unexpectedly high Installation process may be time-consuming and complex The XFINITY Home app is designed for users who want to take control of their home security and automation systems from the convenience of their mobile devices. Perfect for homeowners and renters alike, the app allows users to monitor live video feeds from security cameras, manage smart locks, and control lighting systems all in one place. It's particularly useful for busy families who want to ensure their home is secure while away, as well as for tech-savvy individuals looking to streamline their daily routines. The app can be effectively used for setting schedules for lights or thermostats, receiving alerts for unusual activity, and even checking in on pets via indoor cameras, making it a versatile tool for home management.
The user experience of the XFINITY Home app is generally smooth and intuitive. The interface is user-friendly, allowing users to navigate through various features with ease. Upon launching the app, users are greeted with a dashboard that provides quick access to important functions such as security status, camera views, and automation controls. Many users appreciate the ease of setting up new devices and customizing settings, which can be done directly through the app. Notifications are timely and informative, keeping users aware of any activity around their home. However, some users have reported occasional connectivity issues, particularly when accessing the app remotely. Overall, the app's design and functionality make it a valuable companion for XFINITY Home customers.
XFINITY Home offers various pricing plans, typically starting with a basic package that includes essential security features such as 24/7 monitoring and a selection of smart devices. Pricing can vary based on the level of service and number of devices included. Users can expect to pay a monthly fee that covers both the monitoring service and any additional features they choose to incorporate. While some may find the pricing on the higher side compared to other home security solutions, many users justify this with the reliability and comprehensive nature of the service provided.
The XFINITY Home app is regularly updated to enhance performance and introduce new features, which keeps the user experience fresh and responsive to user needs. The support system is robust, providing users with access to a comprehensive help center, troubleshooting guides, and customer service representatives who are available for live chat or phone support. Users have noted that responses from the support team are generally quick and helpful, making it easier to resolve any issues they encounter. Overall, the combination of regular updates and accessible support significantly contributes to user satisfaction.
Security & Privacy Review
no longer working. I've spent hours trying to get this app to work. 3 different agents and a manager at Xfinity. I was supposed to get a call from some kind of advanced team and nothing. I'm so mad to be paying for something that doesn't work. no one can help and no compensation for my time or the fact that I am unable to use features of a security system I am paying for.
After 3 years of using it I can finally say that the last update was worth it! now the app opens up and connects a lot quicker and loads everything a lot faster, 3 years too late but it's finally here, thank you. next one on the list is to not sign out users every time the app updates. I hate updating the app just for that reason, and I have tried different phones, makes no difference.
I've been having so much trouble the Home Security App. I've called their customer technical support dept. to include their advanced level, to have them only hang up on me, and not get the app up & running to this date. Seriously looking into switching over to ADT, I hear that their system and customer service is much better. My family's safety and security is very important to me, so I need to go to a service that is there for you when there are problems with their equipment & apps.
Love being able to set alarm from my phone in case I forget on the way out. And, REALLY love that I can see exact time (to the second) when a motion sensor has been triggered (aka... door/window opens or closes). The only reason I didn't give 5 stars is because I haven't actually had an "emergency" (knock on wood!) & therefore am not familiar with anything that happens after an alarm is triggered.
I have a Samsung Note 9 and cannot get the app to work. After signing in, defaults to the home page to add a device. I have uninstalled, cleared cache, and rebooted to only encounter the same issue. The technician set our phones up and we had no issues since the first update. It is very irritating and frustrating not to be able to enjoy the intended use of this app. Not to mention what is going on at my house when we are away. I hope there is a patch in the works for Samsung Note users.
Review Source: Google Play store public user reviews.
Yes, XFINITY Home may collect personal data to provide its services, improve user experience, and for security purposes. Users should review the privacy policy for detailed information on data collection and usage.
XFINITY Home does not typically offer a free version; however, it may provide promotional offers or trials for new customers to experience the service before committing to a subscription.
Yes, XFINITY Home requires a reliable internet connection to function properly, as it relies on cloud services for remote access and monitoring of devices.
You can contact XFINITY Home support through their official website, where you can find options for live chat, email support, and phone assistance. Feedback can typically be submitted through the app or website as well.
You can manage or cancel your XFINITY Home subscription through the XFINITY website or app by logging into your account, navigating to the subscription settings, and following the prompts to make changes.
To activate, visit the XFINITY activation page or use the app by following the on-screen instructions after creating your account.
You can reach XFINITY Home customer service at 1-800-XFINITY (1-800-934-6489) or visit their website for support options.
Open the app, enter your XFINITY ID and password, then tap "Sign In" to access your account.
Your customer number is located on your billing statement or can be found in your online account under "Account Settings."
This update includes bug fixes and other improvements that enhance the app's overall performance.
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