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VA Video Connect may collect personal data necessary for providing healthcare services, but it follows strict privacy and security protocols to protect your information.
VA Video Connect is available to Veterans at no cost, as it is part of the healthcare services provided by the Department of Veterans Affairs.
Yes, VA Video Connect requires a stable internet connection to facilitate video calls and ensure a smooth and reliable telehealth experience.
You can contact support for VA Video Connect by reaching out to your VA healthcare provider or visiting the VA's official website for more information and resources regarding telehealth services.
Since VA Video Connect is free and does not require a subscription, there is no need to manage or cancel a subscription. However, you can contact your healthcare provider for any inquiries regarding your use of the service.
No, you must have a VA account to use the VA Video Connect app. Create an account through the VA website if you don’t have one.
You can reach customer service at the VA’s toll-free number: 1-800-698-2411. They are available to assist you with any issues.
To update your profile, log into the app, go to settings, and select "Profile." Make your changes and save them.
Test your video and audio settings in the app prior to your appointment. You can find the testing option in the settings menu.
To log in, enter your VA account credentials, including your username and password. Ensure you have a stable internet connection.