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Other Versions of VA Video Connect

VA Video Connect

VA Video Connect

Verified App

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Frequently Asked Question

1

Does VA Video Connect collect my personal data?

VA Video Connect may collect personal data necessary for providing healthcare services, but it follows strict privacy and security protocols to protect your information.

2

Does VA Video Connect offer a free trial or free version?

VA Video Connect is available to Veterans at no cost, as it is part of the healthcare services provided by the Department of Veterans Affairs.

3

Does VA Video Connect require an internet connection?

Yes, VA Video Connect requires a stable internet connection to facilitate video calls and ensure a smooth and reliable telehealth experience.

4

How can I contact support or send feedback for VA Video Connect?

You can contact support for VA Video Connect by reaching out to your VA healthcare provider or visiting the VA's official website for more information and resources regarding telehealth services.

5

How do I manage or cancel my VA Video Connect subscription?

Since VA Video Connect is free and does not require a subscription, there is no need to manage or cancel a subscription. However, you can contact your healthcare provider for any inquiries regarding your use of the service.

VA Video Connect

1

Can I use the VA Video Connect app without a VA account?

No, you must have a VA account to use the VA Video Connect app. Create an account through the VA website if you don’t have one.

2

How can I contact customer service for the VA Video Connect app?

You can reach customer service at the VA’s toll-free number: 1-800-698-2411. They are available to assist you with any issues.

3

How can I update my profile information in the VA Video Connect app?

To update your profile, log into the app, go to settings, and select "Profile." Make your changes and save them.

4

How do I ensure my video and audio work properly before an appointment?

Test your video and audio settings in the app prior to your appointment. You can find the testing option in the settings menu.

5

How do I log in to the VA Video Connect app?

To log in, enter your VA account credentials, including your username and password. Ensure you have a stable internet connection.

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