Salesforce.com, inc.
2.2 
Category: Productivity
Price: free
Age Rating: Everyone
Rating: 2.2
Available on: /
Updated on: Jun 29, 2026
Salesforce Field Service includes powerful analytics tools that provide insights into service performance and operational efficiency. This feature helps organizations identify trends, optimize resource allocation, and make informed decisions that drive continuous improvement in service delivery.
With a robust mobile application, field technicians can access real-time data and updates on the go. This capability empowers them to manage tasks, view customer information, and capture signatures right from their devices, streamlining operations and improving communication with both customers and back-office teams.
Salesforce Field Service offers intelligent scheduling that optimizes technician assignments based on skills, location, and availability. This feature reduces travel time and improves service efficiency, ensuring that the right expert arrives at the right place, enhancing customer satisfaction and operational performance.
The platform provides comprehensive work order management that allows users to create, track, and prioritize service requests effortlessly. This feature ensures that every job is logged and addressed in a timely manner, helping teams stay organized and responsive to customer needs.
Enhances real-time communication between field agents and customers for better service delivery Optimizes scheduling and routing, reducing travel time and costs for technicians Provides a comprehensive view of customer history to improve service personalization Integrates seamlessly with other Salesforce products for a unified business solution Offers robust reporting tools to track performance and identify improvement areas 
High implementation costs can strain budgets for small businesses. Complex user interface may require extensive training for effective use. Limited customization options can hinder specific operational needs and flexibility. The Salesforce Field Service app is designed to streamline the operations of field service teams across various industries. It excels in scenarios where real-time data access and communication are crucial, such as in telecommunications, utilities, and home services. For instance, a telecommunications company can utilize the app to manage technicians' schedules, ensuring they have the necessary tools and information to complete installations or repairs efficiently. Additionally, businesses that require on-site customer support can benefit from the app's ability to dispatch the right technician based on skill set and location, ultimately enhancing customer satisfaction. The app also integrates seamlessly with other Salesforce products, making it a robust solution for organizations already invested in the Salesforce ecosystem.
User experience is at the heart of the Salesforce Field Service app. The interface is intuitive, allowing field technicians to navigate through tasks with ease. Users have reported that the app's mobile capabilities enable them to access job details, customer history, and inventory management directly from their smartphones or tablets. This real-time access minimizes the need for back-and-forth communication with the office, allowing technicians to focus on their work. Notifications and reminders help keep users on track with their schedules, and the ability to capture customer signatures directly in the app enhances the professionalism of service calls. Overall, users have found the app to be a powerful tool that significantly improves their daily workflows.
The pricing structure for Salesforce Field Service is competitive, especially considering the extensive features it offers. Salesforce provides a tiered pricing model, which allows businesses of various sizes to find a plan that fits their budget and needs. While the initial investment may be higher than some standalone field service solutions, the return on investment is evident through improved efficiency and customer satisfaction. Additionally, Salesforce often offers promotional discounts for new customers, making it more accessible for organizations looking to enhance their field service operations.
Salesforce is known for its commitment to continuous improvement and innovation, and the Field Service app is no exception. Regular updates are rolled out to enhance functionality, fix bugs, and incorporate user feedback. These updates ensure that users always have access to the latest features and security enhancements. Furthermore, Salesforce provides comprehensive support resources, including an extensive knowledge base, community forums, and dedicated customer support teams. This level of support reassures users that assistance is readily available when they encounter challenges, fostering a positive experience with the app.
Security & Privacy Review
Google Play 
App Store 
This app does not have have very many options. It's confusing on how to update shifts and add shifts that could not be clocked due to data issues Wi-Fi issues, battery issues. Whatever the reason the app not working itself. Also, you should really have pay stubs and W twos W fours, all of these things that could be resourceful for the staff to be able to find out what their paycheck was. There's nothing like that in this app. And I would prefer all of it to be in one.
App was working fine, then two days ago it stopped loading. I cleared the cache, but no luck, then cleared the data, again no luck. I then uninstalled the app and reinstalled it. It loads great, logs me in as normal, then I get to the permissions to allow access to data, and it sends me back to login. I tried denying access to data and it sent me back to login. This is very frustrating because I use this app to see my route in the morning.
I work for AAA roadside in Orlando and for years this app has been trash since it's very first launch. I don't know why it constantly crashes, freezes, can't close out calls properly, etc.... We've been complaining about it as a fleet that relies on this app to work but it doesn't. Especially on weekends, it gets worse. I'm not able to clear out calls properly during my shift and even management are constantly having trouble with the whole system. Get it right IT department.
If you value efficiency, this app is not for your company. Does nothing but add unnecessary time, delays, and complication to our work day. It's one reason I'm leaving my current job for another. So if you're looking to annoy your experienced techs so they will leave and you can hire untrained techs for half the rate, there's an app for that...but be careful what you ask for.
App is incompatible with Android. Has many errors and lags very much. Clocked into the app for my job only to find that when I try to go back in to clock out the app no longer works and refuses to let me back into the app. In turn, I have to delete the app, reinstall it and my clock in hours are no longer there. Very inconvenient. Difficult and quite frustrating. How can I do my job when I look at my job's how to videos on how to clock in and out that it looks completely different on IPhone!
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback to Salesforce Field Service through the Salesforce Ideas platform or directly through their support channels, where they can share their thoughts and experiences.
Yes, Salesforce Field Service may collect personal data as part of its operations, which is outlined in its privacy policy and is used to improve service and user experience.
Yes, Salesforce Field Service offers offline capabilities, allowing field technicians to access important information and complete tasks even without an internet connection.
To cancel a Salesforce Field Service subscription, users can log into their Salesforce account, navigate to the subscription settings, and follow the prompts to cancel, or contact Salesforce support for assistance.
The cost of a subscription to Salesforce Field Service varies depending on the specific plan and features selected, and it's best to consult Salesforce's official pricing page for the most accurate information.
Yes, you can change your account details after activation by logging in and navigating to your profile settings.
Yes, customer service can assist you in retrieving your account activation link. Just provide your email address associated with the account.
You can log in by visiting the Salesforce Field Service login page and entering your credentials. If you forgot your password, use the password recovery option.
You can activate your account by clicking the activation link sent to your email after registration. Follow the prompts to complete the activation.
You can contact customer service via the support page or call the provided helpline for immediate assistance with logging in.
Meet Salesforce Field Service 260* View multiple related images in Data Capture forms.* Launch Data Capture forms directly from asset and custom object records.* Load complex Data Capture forms faster.* Complete Data Capture forms hands-free with Voice to Form.* View and update complex GIS map data, even offline.* Get real-time progress on the app’s loading status.* Work more efficiently with the revamped Work Order Overview. (Android only)* Minor fixes and improvements.
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