Viapath
3.3 
Category: Productivity
Price: free
Age Rating: Everyone
Rating: 3.3
Available on: /
Updated on: May 12, 2026
The app provides an intuitive account management system that allows users to track their spending and manage their communications efficiently. With easy access to account history and balance information, users can ensure they stay on top of their interactions and finances.
Stay in touch with your loved ones through GTL | GettingOut's messaging services. The platform enables users to send and receive messages in real-time, ensuring that communication remains consistent and heartfelt, fostering a sense of connection even when apart.
GTL | GettingOut simplifies the process of funding accounts with flexible payment options. Users can easily deposit funds for phone calls, messaging, and video visits, ensuring that their loved ones have the resources they need to stay connected without hassle.
GTL | GettingOut offers a convenient video visitation feature that allows families and friends to connect with incarcerated loved ones through secure video calls. This service brings a personal touch to communication, making it easier to maintain relationships despite physical barriers and distance.
Connect with loved ones easily through secure messaging and video calls. Enjoy instant access to updates and news from the outside world. Share photos and messages to maintain meaningful relationships. Experience user-friendly navigation for hassle-free communication. Stay connected anytime, enhancing emotional support and well-being. 
Limited functionality can hinder user experience and accessibility. High fees may deter users from fully utilizing the app. Inconsistent customer support can lead to frustration and unresolved issues. The GTL | GettingOut app is designed to facilitate communication and connection between incarcerated individuals and their loved ones. Users can engage in various activities, such as sending messages, sharing photos, and even making video calls, which are essential for maintaining relationships during challenging times. The app is particularly beneficial for families and friends who wish to stay in touch with their loved ones in correctional facilities across the United States. It serves as a vital tool for emotional support, allowing users to send digital gifts and even schedule visits, thereby enhancing the overall experience of staying connected despite physical barriers. The app's versatility makes it suitable for various scenarios, including sending a quick message to check in or planning a more elaborate video call to celebrate a family member's birthday.
The user experience of the GTL | GettingOut app is generally intuitive, with a clean interface that makes navigation easy. Users can quickly learn how to send messages and manage their accounts through guided prompts. The app supports a range of multimedia options, allowing users to send photos and video messages, which adds a personal touch to communication. However, some users have reported occasional glitches and slow loading times, especially during peak hours. Despite these minor issues, the overall functionality is satisfactory, and the app often receives praise for its ability to keep families connected. Notifications for new messages and video call requests help users stay engaged, ensuring that they do not miss important moments.
The GTL | GettingOut app operates on a pay-per-use model. While downloading the app is free, users must purchase credits to send messages, photos, or engage in video calls. The pricing structure is transparent, with users able to buy credits in different increments, making it flexible for various budgets. Notifications about pricing updates and available packages are regularly communicated within the app. However, some users have expressed concerns regarding the costs associated with video calls, deeming them somewhat high compared to traditional communication methods. Ultimately, the value offered in terms of connection may outweigh these costs for many users.
The GTL | GettingOut app is frequently updated to enhance user experience and fix bugs. The development team is proactive in addressing user feedback, which contributes to ongoing improvements in performance and functionality. Customer support is accessible through the app, offering users assistance with common issues and inquiries. Response times are generally quick, although some users have reported delays during peak usage periods. The app also features a comprehensive FAQ section that addresses many common concerns, further empowering users to solve minor issues independently. Overall, the combination of regular updates and responsive support makes the GTL | GettingOut app a reliable choice for maintaining connections with incarcerated loved ones.
Security & Privacy Review
Google Play 
App Store 
Terrible app! I deposited $10 but when I'd try sending messages insufficient funds pops up. Called customer service & got that taken care of, then I had issues sending pics. Five out of 9 pics didn't go thru and it says "Denied: StatusesSyncServices"...but best believe I was charged for sending them. That was a few days ago. Now I can't send pics at all. There's no need for GTL to fix the problem because there's no competition, so they know we'll just deal with it. Smh.
The messaging app seems to be the most effective at getting through and having communication. Everything has to be approved, but you can upload pictures, and even send videos. The phone system however has difficulties. If you don't answer and choose "0", you will be disconnected. If this happens twice in a row, then no call can be made to the same number for 48 hours. Sometimes for no reason it switches to Spanish, which I don't speak, and then it's very confusing but I just remember to hit 0.
The app keeps telling me my incarcerated loved one has been released... he only went to work release. It boots us both out numerous times throughout the day. Dont even get me started of how confusing it is since theres 3 separate business and customer service departments on one page, so you call the wrong one pretty much guaranteed. telemate, is separate from gtl. Those are both separate from the other advance pay or whatever its called. The website kicks you to another website...
Very often, the message I'm typing will just disappear and I have to start over. VERY FRUSTRATING, especially when many paragraphs are lost. The inmate I send messages to also occasionally experiences the same thing. Also, when I send photos (small MB), it sometimes takes NUMEROUS attempts to go through. I have excellent, internet and have tried to send photos from other places and connected to other high speed internet, and it makes no difference. Can these things not be fixed??
This app sucks. It freezes constantly and you cannot finish your message. Then you have to start over. If you're lucky enough to get your message finished without it crashing, it usually pends for 2-3 days. You can only send one picture at a time. If you select the wrong picture you cannot delete it. When you call customer service, they fumble with solutions to fix the issue and will contact you via email. That doesn't happen either! The app is difficult to set up. Alot of app issues.
Review Source: Google Play store public user reviews.
Yes, users can submit suggestions or feedback through the app's support section or by contacting customer service directly.
Yes, GettingOut App collects personal data such as your name, email address, and communication logs to provide its services.
GettingOut App requires an internet connection to function, so it does not support offline use.
You can cancel your GettingOut App subscription by going to your account settings within the app and following the cancellation instructions.
Subscription costs for GettingOut App vary based on the selected plan and features, typically starting at a monthly fee.
Yes, you can log in to your account using our mobile app or the mobile-friendly version of our website.
You can reach customer service by calling the support number provided on our website or through the live chat feature in your account.
To activate your account, check your email for the activation link and follow the instructions. If you have issues, contact customer service.
You can contact customer service via phone or the help section on our website for any billing inquiries. They will assist you promptly.
Please contact customer service directly to update your customer number linked to your account. They will assist you with the process.
- Bug fixes
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