Mass General Brigham, Inc
4.6 
Category: Medical
Price: free
Age Rating: Everyone
Rating: 4.6
Available on: /
Updated on: Nov 4, 2025
With Patient Gateway, you can quickly access your lab results online as soon as they are available. This feature empowers you to stay informed about your health status and discuss results with your provider, enhancing your overall healthcare experience.
Easily manage your healthcare appointments through Patient Gateway. You can view upcoming appointments, reschedule or cancel as needed, and receive reminders, helping you stay organized and on top of your health commitments.
Patient Gateway consolidates your medical history, medications, and immunizations in one secure location. This easy access to your personal health records not only promotes better self-management but also facilitates more informed conversations with your healthcare team.
Patient Gateway offers secure messaging that allows you to communicate directly with your healthcare providers. You can ask questions, request prescription refills, and receive timely responses, ensuring you stay informed about your health without the hassle of waiting on hold or scheduling unnecessary appointments.
Convenient access to health information anytime. Secure messaging with healthcare providers available. Easy appointment scheduling and reminders. Streamlined prescription refill requests online. Personalized health resources and educational materials. 
Limited accessibility for non-tech-savvy patients Potential for data security breaches Interface might be confusing for some users Not all providers participate in the system The Patient Gateway app serves as a vital tool for patients looking to manage their healthcare efficiently. It is particularly beneficial for individuals with chronic conditions who require regular check-ups and medication management. Users can easily schedule appointments, access lab results, and communicate directly with their healthcare providers. Families managing appointments for children or elderly relatives also find the app to be an invaluable resource. It simplifies the process of tracking multiple health records and appointments, ensuring that caregivers are well-informed and organized. Moreover, during times of increased telehealth services, the app’s integration for virtual visits further enhances its utility, allowing patients to connect with their doctors from the comfort of their homes.
The overall user experience of Patient Gateway is designed to be intuitive and user-friendly. Upon launching the app, users are greeted with a clean interface that makes navigation seamless. The dashboard provides quick access to essential features, such as appointment scheduling and medical history. Many users appreciate the ability to receive notifications for upcoming appointments and medication reminders, which aids in adherence to treatment plans. Some users have reported occasional glitches, such as slow loading times during peak hours, but the app generally functions smoothly. Customer feedback highlights the importance of the secure messaging feature that allows for easy communication with healthcare providers, making it a top choice for those seeking a proactive approach to their health management.
Patient Gateway is available for free to patients whose healthcare providers are part of the supported network. This accessibility allows a wide range of users to take advantage of its features without financial constraints. However, some premium features may be available for a fee, depending on the healthcare provider's policies. The app's free model is particularly appealing in today’s healthcare landscape, where individuals are often seeking ways to manage medical costs while still receiving quality care. Users can check with their healthcare provider for any specific charges related to premium services, but overall, the app is very cost-effective.
The development team behind Patient Gateway is committed to continuous improvement, releasing regular updates that enhance functionality and security. Users can expect new features and bug fixes that address any issues or requests they have reported. The app also offers robust customer support, with a dedicated help section that provides answers to frequently asked questions, as well as options to contact support directly for more complex issues. This proactive approach to updates and customer service ensures that users feel supported and valued, fostering a positive relationship between patients and their healthcare providers.
Security & Privacy Review
Can't really think of any ways it could be improved. Update: Minus one star. Recently I've frequently been unable to send messages I've composed. It seems to be random. Have to copy paste into the Web app, which seems to always work. To be fair this may be less of an app issue than an issue with my specific hospital's servers or something. But I think the app should be able to fail over to at least save drafts locally if it loses server comms, or queue locally and try resending in background.
I find this app to be very convenient and user friendly. All your health info, test results reports from your health team, billing, etc are all located and easily found on this app in your account section. Also, so easy to communicate with all my Doctors whether it's a medical question, request an appointment or refill a script. Also lots of useful info on joining trials, etc Highly recommend.
This is great tool to stay in touch with my care team. Also to access medical records. Definitely easier and faster to text up my concerns then to call them in. Also if something comes to mind instead of forgetting what I want to talk about I can send messages 24/7. Dr's. send me messages 24/7 also. I highly recommend this app if your dr. is through this app. Only thing that needs work is being able to use my chart through this app.
All our care providers are not listed so you cannot send them a letter or email. There's no mechanism available to add or delete your caregivers. Unless a box appears when you log on for technical assistance, there's no other way to contact technical assistance. Sometimes you cannot log on even when you have the correct password, etc This is extremely frustrating!
This program is the pits. You get an email telling you that you have a message you need to read it in the portal, with a link to the login page. You go there, log in, find the message (not easy) and it tells you that you have something you need to read, but you have to go to a different heading (and the headings not only are grouped in a very illogical and counter intuitive way, but they don't quite correspond to the headings' names given in the instructions!) and find the right subtopic, and it turns out to be something like an appointment reminder, which they could have just told you in the email. The developers of this software are mostly interested in justifying their jobs, perhaps? Moreover, if you're writing a message, and there's a hiccup in your connection or in their server, all you work is gone, and you start the message over again. They should be ashamed.
Review Source: Google Play store public user reviews.
Yes, Patient Gateway collects personal health information to provide services, but it adheres to privacy regulations and takes measures to protect user data.
Patient Gateway is generally offered as a free application for users, but specific features or services may vary based on healthcare provider agreements.
Yes, Patient Gateway requires an internet connection to access features and information, as it operates through a secure online platform.
Support can be contacted through the app's help section or by reaching out to the customer service team of the healthcare provider associated with your Patient Gateway account. Feedback can often be submitted directly through the app as well.
Users can manage their account settings or cancel their access directly through the app or by contacting their healthcare provider's support team for assistance.
The app can be downloaded from the Apple App Store or Google Play Store by searching for "Patient Gateway."
You can update your personal information by logging into the app, going to your profile settings, and editing the necessary fields.
To activate your account, follow the link sent to your email during registration or enter the activation code provided by your healthcare provider.
You can reach Customer Service by calling the support number provided on the app or visiting the official website for contact details.
To log in, enter your username and password on the app’s main screen. If you don’t have an account, you will need to register first.
Miscellaneous bug fixes and improvements
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