Included Health
4.9 
Category: Medical
Price: free
Age Rating: Everyone
Rating: 4.9
Available on: /
Updated on: Jun 27, 2026
Included Health includes a comprehensive resource hub filled with articles, videos, and tools to help users better understand their health conditions. This educational feature empowers individuals to take charge of their health by providing them with the knowledge they need to make informed choices.
Included Health provides users with the opportunity to obtain expert second opinions from leading specialists. This invaluable service helps individuals make informed decisions about their health, ensuring they explore all options before proceeding with treatments or procedures.
Included Health offers tailored care navigation services that connect users with the right healthcare providers based on their unique medical needs. This personalized approach ensures that individuals receive the most relevant information and support, making the healthcare journey smoother and more efficient.
With Included Health, users can easily access telehealth services, allowing for convenient virtual consultations with top healthcare professionals. This feature eliminates the need for long commutes and waiting times, making healthcare more accessible and flexible for everyone, regardless of their location.
Personalized care tailored to individual health needs Access to top specialists and healthcare providers Streamlined appointment scheduling for convenience 24/7 support for urgent health inquiries Comprehensive resources for health education and guidance 
Limited provider network can restrict patient choices High costs may deter some users from accessing services Customer support response times can be slow Services may not cover all health conditions adequately Included Health is designed to streamline healthcare navigation for individuals and families, making it particularly beneficial for those managing chronic conditions or seeking specialty care. Users can leverage the app in various scenarios, such as finding the right provider, scheduling appointments, or understanding complex medical information. For families, it serves as a centralized platform to manage multiple health records and appointments, ensuring that all members receive appropriate care. Additionally, Included Health is invaluable for employees covered under employer-sponsored health plans, as it helps them maximize their benefits and connect with in-network providers more efficiently.
The user experience of Included Health is intuitive and user-friendly, catering to individuals with varying levels of tech-savviness. Upon downloading the app, users are guided through a seamless onboarding process that allows them to input their health information and preferences quickly. The interface is clean, with easy navigation between features such as appointment scheduling, provider searches, and health resources. Users appreciate the robust search functionality, which enables them to filter providers based on specific criteria like location, specialty, and insurance compatibility. Moreover, the app includes personalized recommendations based on user profiles, enhancing the overall experience. Customer feedback highlights the responsiveness of the app, with users often praising the quick access to telehealth services and the ability to communicate with care coordinators directly through the platform.
Included Health operates on a unique pricing model that varies depending on the employer or organization offering the service. Generally, users do not incur direct costs when accessing the app through their employer's health benefits. However, for individuals seeking a more personalized experience or additional features, there may be premium services available at an additional fee. It's important for users to check with their employer to understand what services are covered and whether any costs may apply. This transparent pricing structure ensures that users can access essential healthcare resources without overwhelming financial burdens.
Included Health is committed to continuous improvement, regularly releasing updates to enhance functionality and user experience. These updates often include new features, improved performance, and expanded resources based on user feedback. The support system is robust, with various channels available for assistance, including in-app chats and customer service hotlines. Users can also access a comprehensive FAQ section to troubleshoot common issues independently. The proactive approach to updates and support fosters a strong sense of community among users, who feel valued and heard throughout their healthcare journey.
Security & Privacy Review
It was a great app for me. Very helpful. Not the app's fault but since my company changed their contract, this app does absolutely nothing but provide a second opinion for me. I'm not able to view my insurance card, find docs or anything. And that's what i actually needed it for. It was great while it worked but, again, my company's contact with them changed so they no longer suit my needs.
The app used to work great. Now, since the update, it doesn't work at all. On my home page, the "Active Care" section has the loading symbol spining & doesn't actually load. When I tap on the "messages" icon, the same thing happens. The loading symbol just spins non-stop. I went to "contact us" & got a message through that way. I was told to uninstall the app & reinstall it to see if that works. Nothing is working. I need to get to my messages. The information in those messages are important.
Finding care through the app is incredibly buggy and frustrating to use. You will spend 30 minutes filling out forms only for it to say that something went wrong. I've talked with support multiple times and they cannot help. The app itself has plenty of other poor design decisions and bugs. Even though it looks nice, it actually is very frustrating to use.
If I could give a 0, I would. The app sucks, the company is awful and they have continued to be unable to provide us service for weeks. Multiple doctors have canceled appts the morning of (with no penalty/explanation), we have constant technical issues with app, which has caused us to miss appts, and there's no way to contact your doctor on the app, phone or email to work through these issues. Then, when you call them, they have no answers, can't help anything. Worst. Company. App. EVER
Wasn't able to get urgent care. Option to see a doctor ASAP didn't work. I spent 3 hours in the queue with estimate time keep changing from 50 min to 5 min and back to 50 min. When they finally matched me with a doctor, I got a call from an automated system that disconnected me once I selected to be connected to the doctor. Also I cannot take a screenshot in the app. Had to use another phone to get a photo of the doctor's name. 🤦♂️ And you can't use the app while waiting in the queue.
Review Source: Google Play store public user reviews.
Included Health may collect personal data to facilitate healthcare services, improve user experience, and ensure compliance with legal requirements. Users can review the privacy policy for more details on data collection practices.
Included Health may offer a free trial for new users, but the availability of a free version or trial can vary, so it's best to check their website for current offerings.
Yes, Included Health requires a stable internet connection to access its services, including video consultations and online resources.
You can contact Included Health support through the app or website, where you can find options for live chat, email, or phone support, and you can also submit feedback through the same channels.
You can manage or cancel your Included Health subscription through your account settings on the app or website, or by contacting customer support for assistance.
You can reach Included Health's Customer Service through the app or their official website for support options.
To activate your account, follow the link in the welcome email you received after registration.
Your Customer Number is typically found in your account settings within the app or on your welcome email.
Open the app, enter your registered email and password, then tap 'Log In' to access your account.
This release includes several bug fixes and performance improvements.
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