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Other Versions of SumUp: Payments and POS

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Frequently Asked Question

1

Can I submit suggestions or feedback to SumUp: Payments and POS?

Yes, users can submit suggestions or feedback through the app, or by reaching out to SumUp's customer support team, who welcomes input to improve their services.

2

Does SumUp: Payments and POS collect my personal data?

Yes, SumUp: Payments and POS may collect personal data in accordance with their privacy policy, including information necessary for payment processing and account management.

3

Does SumUp: Payments and POS support offline use?

Yes, SumUp: Payments and POS allows users to accept payments even when offline, with transactions being processed once the device is back online.

4

How do I cancel my SumUp: Payments and POS subscription?

You can cancel your account or subscription by accessing your account settings within the app or by contacting SumUp's customer support for assistance.

5

How much does a subscription to SumUp: Payments and POS cost?

There is no subscription fee for SumUp: Payments and POS; however, users are charged a percentage fee on each transaction processed through the app.

SumUp: Payments and POS

1

Can I update my customer number if I need to?

Unfortunately, customer numbers cannot be changed. For any issues, please contact customer service for further assistance.

2

How can I contact customer service for help with my SumUp account?

You can reach customer service via the help section in the app or by calling the support number listed on our website.

3

How do I check the status of my account activation?

You can check the status by logging into your account or by contacting customer service for updates on your activation.

4

How do I log in to my SumUp account?

To log in, open the app and enter your email and password. If you have trouble, use the "Forgot Password" option.

5

How long does it take to activate my account after registration?

Account activation is usually instant upon clicking the link in your email. If you haven’t received it, check your spam folder or contact customer service.

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