Zaxby's Franchising, LLC
2.8 
Category: Food & Drink
Price: free
Age Rating: Everyone
Rating: 2.8
Available on: /
Updated on: Jun 1, 2026
For gatherings and events, Zaxby's offers convenient catering solutions that bring their delicious chicken to your doorstep. From platters of tenders to bulk orders of wings, you can easily feed a crowd without the hassle of cooking. This makes Zaxby's a popular choice for parties, meetings, and celebrations.
Zaxby's provides a welcoming environment that’s perfect for families and friends alike. With a casual setting and friendly staff, it’s a great spot to enjoy a hearty meal together. The restaurant's commitment to customer service ensures that everyone leaves with a smile and a satisfied appetite.
What sets Zaxby's apart is its array of signature sauces, each offering a unique burst of flavor. Whether you prefer the tangy Zax Sauce or the spicy Hot Honey Mustard, these dips elevate your meal to a whole new level. They are perfect for pairing with chicken or even drizzling over salads for added zest.
Zaxby's is renowned for its mouthwatering chicken, featuring a variety of options from hand-breaded tenders to flavorful wings. Each meal is crafted with fresh ingredients and cooked to perfection, ensuring a satisfying experience that leaves you craving more. The diverse menu caters to all taste preferences, making it a go-to for chicken lovers.
Delicious, crispy chicken with unique flavor profiles Wide variety of menu options for all tastes Casual, welcoming atmosphere for family dining Fast service ensures quick meal satisfaction Affordable prices for quality meals every day 
High calorie options may lead to unhealthy choices Limited vegetarian and vegan menu items available Inconsistent service quality across different locations Higher prices compared to similar fast-food chains The Zaxby’s app is designed for fans of the popular fast-casual dining chain known for its chicken dishes. It serves various scenarios, primarily targeting customers who want to enjoy their favorite meals without the hassle of waiting in line. Users can order ahead for pick-up, which is perfect for busy lunch breaks or family dinners. Additionally, the app is ideal for catering orders, allowing users to easily place large requests for events or gatherings. The app also enhances the dining experience by providing users with the option to find nearby locations, view the full menu, and check out ongoing promotions or special offers. With the integration of loyalty rewards, the app ensures that frequent customers are incentivized to return, making it a versatile tool for both casual diners and die-hard Zaxby’s fans.
Navigating the Zaxby’s app is generally intuitive and user-friendly. Upon launching the app, users are greeted with a clean interface that highlights the menu and current promotions. The ordering process is streamlined, with customizable options for each item, making it easy for users to tailor their meals. The app also allows users to save their favorite orders, which can significantly enhance the speed of future transactions. However, some users have reported occasional glitches or slow loading times during peak hours. Customer feedback indicates that while the app is functional, improvements in speed and performance could elevate the overall experience. The rewards program is a notable feature, allowing users to earn points with every purchase, further enhancing user engagement.
Zaxby’s pricing is competitive within the fast-casual dining market, and the app reflects this strategy. Users can view menu prices directly in the app, making it easy to gauge the cost of their orders before completing a transaction. The app occasionally features exclusive discounts or promotions, providing additional savings for users. The loyalty program is a significant advantage, as customers earn points with every purchase, which can be redeemed for free items or discounts. Overall, the pricing remains reasonable considering the quality of food and service offered, and the app enhances the value proposition through its promotional offerings.
The Zaxby’s app receives regular updates aimed at improving functionality and user experience. These updates often include bug fixes, performance improvements, and new features based on user feedback. The customer support section within the app is responsive, providing users with a way to address issues or inquiries directly. In addition to in-app support, users can access help through the official website or social media platforms. Overall, the commitment to maintaining and updating the app demonstrates Zaxby’s dedication to enhancing customer satisfaction and adapting to user needs over time.
Security & Privacy Review
The "Your Order..." banner at the bottom of the screen blocks the options/buttons for quantity of an item as well as the button to add an item to your cart. You can't complete an order if that banner blocks you from adding anything. It's an obvious app programming glitch. Please fix it so I can place an order! Also, half the time if you accidentally tap any "reward" or promo for $$ off, you might be offered ahead of time but then don't immediately follow through with an order... it disappears!
Mostly great, but..... Please, please, please- fix the app where we can actually mix the drink flavors when ordering thru it. I like Cherry Sprite, but can't get it thru the app. I end up having to go thru the drive-thru to order. Also, give us more than 48 hours to remember to add the receipt from when we can't use the app. Most places give you at least a week, so give you two weeks, to add them.
I liked the app for the longest, but then after an update the card that I have saved kept being unable to be used and Is have to re input the info. Three next time is go to use the app, the same thing would happen. Beyond aggravating!! I've had to re-input the information for my card at least a dozen times. I've never had this issue with any other app. Disappointing!!!!
The app often logs me out and will claim my account "cannot be found", forcing me to either create a whole new account with a new e-mail (thus losing points accumulated) or having to contact customer support, only for it to happen all over again a month or so later. No amount of uninstalling, cache-clearing, and restarting solves the issue. Love the food and in-restaurant service, but the app is not worth it at ALL, especially with how much you have to spend to accumulate any good rewards.
the app is so slow. There is nothing wrong with zaxbys, but this app is garbage. I can't type in the delivery note section without it adding a double space in between each letter. frustrated me so much to the point I got up and picked it up myself. the checkout keeps displaying a wonky number to the point where my rewards didn't apply correctly
Review Source: Google Play store public user reviews.
Yes, Zaxby's collects personal data such as your name, email address, and order history to enhance your user experience and provide personalized offers.
The Zaxby's app is free to download and use, with no subscription fees required for its basic features.
Yes, an internet connection is required to use the Zaxby's app for placing orders, viewing the menu, and accessing your rewards.
You can contact Zaxby's support through the app's help section or visit their official website for additional support and feedback options.
Since Zaxby's does not offer a subscription service, there is no need to manage or cancel a subscription. Simply use the app as desired.
Yes, log in to your account, navigate to 'Order History' to view past orders and details.
Yes, you need to activate your account via the email link sent after registration to access all features.
You can reach Zaxby's customer service by calling 1-866-892-9297 or visiting their official website for more support options.
Use the 'Feedback' option in the app’s menu to submit your comments or suggestions directly to Zaxby's.
On the login screen, tap 'Forgot Password?', follow the prompts to enter your email, and you will receive a reset link.
Thanks for using the Zaxbys app - You’re going to love our latest update! Want us to time your order with your arrival? Of course you do! With this release, we'll fire your order to the kitchen based on your location. It's one more way we're working to ensure your digital order is hot, fresh and ready. As always, this release also includes performance enhancements and bug fixes to improve your experience.
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