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British Airways

Name: British Airways
Rating: 1.5 (56200 reviews)

British Airways plc

1.5

Rating

5,000,000+ Downloads

4.97 Version

Category: Travel & Local
Price: free
Age Rating: Everyone
Rating: 1.5
Available on: /
Updated on: Jun 24, 2026

Features & Highlights

Exclusive Offers and Rewards

Enjoy exclusive offers and rewards tailored to your preferences through the app. Whether it's special discounts on flights or bonus Avios points, British Airways ensures you get the most out of your travel experience.

Flight Booking Made Easy

With British Airways' user-friendly app, booking flights is a breeze. You can quickly search for flights, compare prices, and secure your tickets in just a few taps, making travel planning more accessible than ever before.

Manage Your Trip

Easily manage your trip with the British Airways app. From checking in to selecting seats and adding baggage, all your travel essentials are at your fingertips, helping you streamline your journey and reduce travel stress.

Real-Time Flight Updates

Stay informed with real-time flight updates directly through the app. You’ll receive notifications about gate changes, delays, and boarding times, ensuring you’re always in the loop and can adjust your plans accordingly.

Pros & Cons

Pros

Exceptional customer service enhances your travel experience
Extensive global network connects you to numerous destinations
Comfortable seating ensures a pleasant journey every time
Award-winning in-flight entertainment keeps you engaged
Flexible booking options cater to your travel needs

Cons

Frequent flight delays and cancellations occur often.
Customer service can be unresponsive and slow.
High fees for checked baggage and extras apply.
Inconsistent in-flight experience across different routes.

Real Experience Using British Airways

Application Scenarios

The British Airways app is designed to enhance the travel experience for both frequent flyers and occasional travelers. Whether you are booking a last-minute flight, managing your itinerary, or checking in for your flight, the app covers a wide range of scenarios. Users can search for flights based on their preferences, manage their bookings, and even choose their seats in advance. For those traveling internationally, the app provides real-time flight updates, gate changes, and boarding times, ensuring that passengers stay informed throughout their journey. Additionally, the app is equipped with a feature for travelers to access their Executive Club account, allowing members to manage their points and view exclusive offers seamlessly. Overall, the app serves as a comprehensive travel companion, making the entire process more streamlined and efficient.

User Experience

The user experience of the British Airways app is generally intuitive and user-friendly. The interface is sleek and modern, making navigation fairly straightforward. Users have reported that the booking process is smooth, with helpful prompts guiding them through each step. The app's design prioritizes clarity, with essential information readily accessible. One notable feature is the 'Home' section, which provides a quick overview of upcoming flights and any relevant notifications. However, some users have expressed frustration with occasional glitches during peak travel times, which can hinder the check-in process. Despite these minor setbacks, many users appreciate the ability to access boarding passes digitally and the option to download them for offline use, enhancing convenience while traveling.

Pricing

Using the British Airways app is free of charge, and there are no hidden fees associated with downloading or using its features. However, users should be aware that flight prices and additional services, such as extra baggage or seat selection, may incur additional costs. The app often highlights special promotions and offers, making it easier for users to find competitive pricing. For frequent flyers and Executive Club members, there are opportunities to redeem Avios points for flights and upgrades, adding value to the overall experience. Overall, the pricing structure is transparent, with users having the ability to make informed decisions during their booking process.

Updates & Support

The British Airways app is regularly updated to improve functionality and user experience. The developers consistently roll out updates that enhance performance, fix bugs, and introduce new features based on user feedback. Customer support is accessible through the app, with options for live chat, FAQs, and contact information readily available. Users have reported a generally positive experience when seeking assistance, with support staff being knowledgeable and responsive. Overall, the commitment to regular updates and reliable customer support ensures that users have a dependable tool at their fingertips throughout their travel journey.

Security & Privacy Review

The British Airways app places a strong emphasis on security and privacy, implementing robust measures to protect user data. The app employs industry-standard encryption protocols to safeguard personal and financial information during transactions. Additionally, it utilizes secure authentication methods, including biometric options, to ensure that only authorized users can access their accounts. In terms of permissions, the app requests access to location services, which enhances the user experience by providing relevant travel information. However, users can manage these permissions through their device settings, allowing them to maintain control over what data is shared. The app's privacy policy is transparent, detailing how user data is collected, used, and shared, with a commitment to minimizing data retention. Furthermore, British Airways adheres to regulations like GDPR, ensuring that users' rights are respected and that they can access, modify, or delete their data upon request. Overall, the British Airways app demonstrates a strong commitment to data security and privacy, fostering user trust and confidence in its digital services.

Get Installation Details

Google Play

App Store

User Reviews

Kat

2025/06/10

i genuinely don't understand how one of the world's largest airlines can have an app that doesn't function at all. I can't log in due to "connection" issues - it's not me lol, i was able to add both of my flights weeks ago but now they're not there, i was able to add one back but the other can't be found despite being added to my account in browser. this is genuinely embarrassing and honestly affects who i want to book through in this age of mobile boarding passes.
Gary S.

2026/06/17

App seems to always need a connection. It doesn't seem to remember your bookings at all. Some days it seems like it makes me login every time I open the app. All the relevant information for a flight today is not displayed in one place and requires multiple clicks and waiting for pages to load (I.e. I can see departure time, but not boarding time). Bad UX, similar to their recent poor customer service; at least BA is consistent?
J

2026/04/26

Update: 1 yr later & still broken Very poorly developed. I have no faith that you can keep this app secured based on how bad you are handling 2FA. The app asks for your authenticator code but when you put it in, it takes you back to the log in screen and makes you go through login again in an infinite loop. Sometimes it succeeds but will eventually tell you "can't log in" and throw you out. Maybe don't hire outsource?? Pay a bit more and not embarrass your own product.
MerMade Films

2026/05/26

I don't know that I've ever reviewed an app before, but this one is so terrible. I felt the need to. It insists you set up two-factor authentication, and then nine times out of 10 I get stuck in an endless login loop. the times it does let me log in, none of my upcoming flights show up. The only way to get those flights to show up is to log in with the confirmation number instead of my password, which means I have to go find the confirmation number every time. Just really bad.
Chris Gray

2026/05/20

This might be the most diabolical app in all of modern day aviation. For being one of the world's premier airlines, the app is the absolute antithesis of this image. Doesn't retain flight or booking info, requires multiple entries of information already entered, won't even allow you to either save or download boarding passes without multiple attachments. Hopefully you can do it all in one login l, because when you are forced to re-login, your info won't be there.

Review Source: Google Play store public user reviews.

FAQ

Does British Airways collect my personal data?

Yes, British Airways collects personal data to provide services, improve customer experience, and comply with legal requirements. This may include information like your name, contact details, and travel preferences.

Does British Airways offer a free trial or free version?

British Airways does not offer a free trial or free version of its app, but the app itself is free to download and use for accessing various travel-related services.

Does British Airways require an internet connection?

Yes, British Airways typically requires an internet connection to access most features of the app, including booking flights and checking your flight status. However, you may be able to access some features offline if they are pre-downloaded.

How can I contact support or send feedback for British Airways?

You can contact British Airways support through their official website or mobile app, where you can find help articles, live chat options, or customer service phone numbers. Feedback can also be submitted through their website.

How do I manage or cancel my British Airways subscription?

Since British Airways does not have a subscription model, you would need to manage or cancel your flight bookings directly through the app or website, following the specific procedures for your reservations.