The Kroger Co.
4.4 
Category: Shopping
Price: free
Age Rating: Everyone
Rating: 4.4
Available on: /
Updated on: Jun 22, 2026
Kroger makes shopping more affordable with its user-friendly digital coupon feature. Customers can easily browse and clip coupons directly from the app, ensuring they save money on their favorite products with just a few taps, making budgeting a breeze without sacrificing quality or variety.
Kroger's order ahead feature allows customers to place their grocery orders from the comfort of their home. This convenience saves time and simplifies the shopping experience, as users can schedule a pickup or delivery at their convenience, making it easier to fit grocery shopping into their busy lives.
With Kroger's personalized recommendations, shoppers receive tailored suggestions based on their previous purchases and preferences. This thoughtful feature helps customers discover new products they might love, enhancing their shopping experience and making each trip to the store feel special and curated just for them.
Kroger's rewards program offers an exciting way for customers to earn points on their purchases. By accumulating points, shoppers can redeem them for discounts or fuel rewards, adding value to every shopping trip while encouraging loyalty to the brand and enhancing overall satisfaction.
Wide selection of fresh produce and groceries Competitive prices on everyday items Convenient locations across the country Excellent rewards program for loyal customers Online shopping and delivery options available 
Higher prices compared to local grocery stores Limited organic product selection Long checkout lines during peak hours Inconsistent customer service experiences The Kroger app serves as an essential tool for grocery shopping, making the experience more convenient and efficient. Users can browse through a vast selection of products, create shopping lists, and access personalized deals tailored to their shopping habits. Whether you are planning a weekly grocery run or need to grab a few items in a hurry, the app provides an intuitive interface that allows for easy navigation. The app also supports online ordering for curbside pickup and home delivery, enabling users to shop from the comfort of their homes. Additionally, users can find store locations, view weekly ads, and check fuel points, making it a comprehensive companion for all grocery-related needs.
The overall user experience of the Kroger app is commendable. The design is clean and user-friendly, making it easy for customers of all ages to navigate. The search function is robust, allowing users to quickly find specific items or explore categories. One of the standout features is the ability to save favorite items, which simplifies future shopping trips. Users frequently report that the app's barcode scanning feature is particularly helpful for checking prices and verifying items on their shopping lists. However, some customers have mentioned that the app can be slow at times, especially during peak hours. Despite occasional performance issues, the app generally offers a seamless experience that enhances the grocery shopping process.
The Kroger app is free to download and use, which is a significant advantage for budget-conscious consumers. Users can capitalize on various discounts and promotions that are exclusively available through the app. Additionally, the app allows users to accumulate fuel points, which can lead to savings on gas at Kroger fuel centers. While there is no upfront cost for the app, users are encouraged to take advantage of the loyalty program that can unlock further discounts on groceries. Overall, the pricing structure is designed to benefit users, making it accessible for everyone while providing value through special offers.
Kroger is committed to continuously improving the app based on user feedback. The app receives regular updates that enhance functionality, fix bugs, and introduce new features. Users have noted that the developers are responsive to issues, often addressing concerns in a timely manner. The support section within the app provides FAQs and contact options for customer service, ensuring that help is readily available when needed. Additionally, the Kroger website offers extensive resources for troubleshooting and tips on maximizing the app's features. Overall, the dedication to updates and support contributes positively to the user experience, making the Kroger app a reliable tool for grocery shopping.
Security & Privacy Review
The app was rough, then got better, and now is rough again. you can't search for a specific food or the programing is so bad it won't give you accurate search results. I was looking for prices on chix breasts and got liquor and cheese at top of results, there was some frozen nuggets as well. way down list there were some listed, but its like their "coupons" that are in some random order. kinda useless. the sort/filter does not reduce the mess. it's bad AI for you, but probably what kroger wants
app has always been slow, I had gotten used to it. The latest update is absolutely trash. I used to be able to scan item barcodes in the store and see if there were any applicable coupons, not anymore. Overall usage of the app has plummeted. HEB and Walmart apps are both so much easier to use, which sucks because I do 90% of my grocery shopping at Kroger.
A few of the bugs have been fixed but when clipping coupons or looking for weekly ad items to add to my list it still says no applicable items. I have to go back to a main screen and then search for each item before being able to 'add to list'. Rather annoying and frustrating process. Also the my favorites and my sale items on the home screen are blank, previous purchases is there but tap on an item and get a message saying it is unavailable. so yet more stuff i have to individually search for.
This app seems to get worse and worse as time goes on. When trying to add items, there are so many glitches. Items don't add to your cart, random items are added, you select an item, but it goes to the previous search, or quantities don't update. Also, the majority of time, it will say an item is out of stock/unavailable, but if we go into the store, it's in stock. Then you complete your order, pick it up, and unload only to realize items that were in your cart were not added. This app is awful!
I'm finally giving up on Kroger and the app. I regularly have to contact customer service after shopping trips because of incorrect charges, clipped coupons didn't apply, the correct number of fuel points weren't awarded, or other issues. As many reviewers have noted, the terrible app is the source of most problems. There are many updates, but core usability and coupon/sales remain frustrating. Once I get through the current round of points, I'll be uninstalling and shopping at competitors.
Review Source: Google Play store public user reviews.
Yes, Kroger collects personal data such as your name, email address, and purchase history to improve services and provide personalized offers.
Kroger does not offer a subscription service that requires a trial; the app is free to download and use with no cost associated with basic features.
Yes, an internet connection is required to access the full features of the Kroger app, including browsing products and placing orders.
You can contact Kroger customer support through the app or website, where you’ll find options for live chat, phone support, and a feedback form.
You can manage your account settings and preferences directly within the Kroger app or website, and if applicable, follow the prompts to cancel any membership or subscription features.
Yes, you can use the Kroger app to shop online, browse items, and place orders for delivery or pickup.
Log in to the Kroger app, go to "Account Settings," and select "Personal Information" to update your details.
To activate your Kroger account, visit the Kroger website or app, select "Create an Account," and follow the prompts to set up your account.
You can contact Kroger customer service by calling their toll-free number at 1-800-KRO-GERS (1-800-576-4377) or visiting their website for chat support.
To delete your Kroger account, contact customer service through their website or by phone for assistance with account closure.
‘Thanks for shopping with us. In this update, we’ve fixed a few bugs and made some general improvements. We value your feedback, so if you need help or have a suggestion, please contact our Customer Service Center at 1-800-576-4377.’
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