Five Guys Franchisor LLC
4.5 
Category: Shopping
Price: free
Age Rating: Everyone
Rating: 4.5
Available on: /
Updated on: Jun 30, 2026
The casual and welcoming ambiance at Five Guys is perfect for families and friends alike. With a simple yet comfortable setting, you can enjoy your meal in a relaxed environment, making it an ideal spot for a quick bite or a leisurely hangout.
At Five Guys, the burger is yours to craft. With a wide array of toppings available, from classic lettuce and tomato to unique options like jalapeños and grilled mushrooms, you can personalize your burger exactly how you like it, making each visit a unique experience.
One of the standout features of Five Guys is their generous offering of free toppings. You can pile on as many extras as you want without worrying about extra charges, allowing you to create a burger that’s bursting with flavor and personality.
Five Guys prides itself on using only the freshest ingredients, ensuring that every burger is made to order with high-quality beef and hand-cut fries. This commitment to freshness means you can taste the difference in every bite, making your meal feel truly special and satisfying.
Fresh, made-to-order burgers for maximum flavor Endless customization options to suit every taste Crispy, hand-cut fries cooked in peanut oil Quality ingredients ensure a satisfying meal experience Casual atmosphere perfect for family and friends 
High calorie counts in their meals make dieting difficult Prices are relatively high compared to other fast food Limited menu options can disappoint some customers Long wait times during peak hours can be frustrating The Five Guys Burgers & Fries app is designed to enhance your dining experience, whether you’re craving a quick lunch or planning a casual dinner with friends. The app is perfect for on-the-go orders, allowing users to customize their burgers and fries from the comfort of their homes or while commuting. It serves as a handy tool for those who want to avoid long lines and ensure their food is ready upon arrival. Additionally, the app is useful for catering events or large gatherings, enabling users to place bulk orders effortlessly.
Upon launching the Five Guys app, users are greeted by a clean and intuitive interface that makes navigation a breeze. The menu is easy to browse, showcasing the extensive range of customizable burger options, fresh toppings, and sides. The app allows users to create their ideal meal with just a few taps, making it a user-friendly experience for all ages. The order customization feature is particularly impressive, as it provides detailed descriptions of each item, allowing customers to build their perfect burger. Furthermore, the app saves previous orders, which is a convenient feature for repeat customers. Overall, the user experience is seamless and pleasant, with minimal loading times and a responsive design.
The pricing in the Five Guys app is consistent with the restaurant's reputation for quality. While it might be slightly higher than average fast-food options, the app often features promotions and discounts that can help mitigate costs. Users can find special deals that make indulging in their favorite burgers and fries more affordable. Additionally, the app allows for easy payment options, including credit cards and mobile wallets, ensuring a hassle-free checkout process. The value for money is evident in the generous portion sizes and the quality of ingredients used, making the pricing feel justified for many customers.
The Five Guys app is regularly updated to enhance functionality and user experience. Recent updates have included improved order tracking features and occasional menu additions, ensuring customers stay engaged with new offerings. Customer support is readily available through the app, providing quick assistance for any issues or inquiries that may arise. Users can easily reach out for help with their orders or provide feedback, reinforcing the brand’s commitment to customer satisfaction. This proactive approach to updates and support helps maintain a positive experience, encouraging users to continue using the app for their burger cravings.
Security & Privacy Review
It's quite possible this is the worst restaurant app out of all apps. Basic functionality doesn't work. I cannot add an item to the cart, then go read a text, and then come back to the cart and still have the item in it. Unreal. also, it is too hard to reorder items from a previous order. I get errors telling me they no longer offer little cheeseburgers. of course they do
Ordering was easy, but you can only put an apartment number in the notes at checkout. There's no delivery tracking. And if/when the driver leaves your order at the wrong door, you have no way of knowing until calling the store a hour and a half after because there's no customer support in the app. then it takes multiple support tickets and messages to their Facebook to finally get a refund 3+ weeks later. Save yourself the headache and just spend more through doordash.
If I could give this app a negative star I would. They were running a BOGO burger deal but you could only order through the app or online. Both the app and website are down or not functioning - basically gives me a network error every time I try to do anything or checkout - and they said they can't discount in store. Basically "sorry too bad." The five guys technical side is apparently awful. Will make sure I don't bother eating here again for wasting so much of my time.
App is pointless now and FG is no longer worth the price: I order through the app, am told 8-13 minutes, I get to the restaurant 20 minutes later and still have to wait 10 minutes. The Little Hamburger is so little now it resembles a McDonald's regular burger. It was so small I didn't think all the toppings I requested were on it! And this costs almost $8?? "Regular" fry now comes in a McDonald's Small Fly-sized sleeve with some extra thrown in, also almost $8 and also NOT WORTH THE PRICE!
When I first got this app it worked perfectly. However, over the last several months when I've tried to use the app it keeps giving me a 'ERROR Invalid Auth Token. Ive tried updating the app, exiting and going back it and even restarted my phone to no avail. please work on addressing this issue! I love this place and being able to use the app makes things so much easier for a family on the go.
Review Source: Google Play store public user reviews.
Yes, Five Guys Burgers & Fries may collect personal data such as your name, email address, and order history to enhance your user experience and for marketing purposes.
The Five Guys Burgers & Fries app is free to download and use, with no subscription or trial period necessary to access its features.
Yes, the Five Guys Burgers & Fries app requires an internet connection to place orders and access menu information.
You can contact support or send feedback through the app's customer service section, or by visiting the Five Guys website for additional contact options.
Since there are no subscription plans associated with the Five Guys Burgers & Fries app, there is no need to manage or cancel subscriptions. You simply pay for your orders as you go.
You can reach Five Guys customer service by calling their support number found on their website or through the app's help section.
To activate your account, download the app, sign up using your email, and follow the verification link sent to your inbox.
To log in, open the app and enter your registered email and password, then tap "Log In."
Yes, Five Guys has a customer service number listed on their official website for inquiries.
This version includes enhancements to the ordering experience, including smarter location change detection, error messaging and payment screen improvements.
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